Quality Assurance

satisfactionAllow our management to apply our proven quality assurance systems and customized staff training and motivational programs to the requirements of your facility. Regardless of what company you hire to clean your building, you need to know WHO has the keys to your facility and WHO is in your facility either after hours or even during work hours. Personnel employed to perform janitorial duties are not expected to steal, harass employees, surf the internet, or worse, compromise company records, but that is unfortunately what often happens.



Our field staff is highly organized and structured starting with Operations Managers to Utility (Specialty) Techs to our 500+ full and part-time custodians working throughout our coverage area. We compensate our employees fairly and, thereby, enjoy an extremely low turnover of personnel. All employees are screened carefully and applications are available to you at all times. Our employees are appropriately instructed in the areas of safety, building security, conduct, communications, and on-the-job ergonomics. Work on your premises will be performed by permanently assigned employees.

Regular day and night inspections of our client’s facilities are performed by our management and supervisors in order to ensure consistently high levels of workmanship. Our service department is available 24 hours daily to handle any emergencies or special requests.

Operations Managers

Responsible for the services performed within a specific District(s), our Operations Managers are generally our swing-shift liaisons between the client, the the service staff, and PBM’s upper management. They report directly to the President of PBM and / or Vice President of Janitorial Operations.

Operations Assistants / Utility (Specialty) Techs

Operations Assistants generally assist the Operations Managers in a territory within a District. They can act as the evening’s direct link between the Operations Managers and the cleaning staff, perform various specialty services work (such as hard floor care, carpet care, etc.), and may also, depending on the circumstances, interact with the client representative.

Working Foremen & On-site Project Managers

For facilities large enough to warrant and support on-site management, these individuals are the day to day coordinators and liaisons for the rest of the custodial staff. They communicate directly with our Operations Managers and / or Operations Assistants and may also communicate regularly with the client representative.

Supplies and Equipment

PBM, unless arranged otherwise, generally furnishes all cleaning equipment, chemicals, and supplies necessary to perform the work listed in our proposal. All supplies will be of recognized quality and all equipment will be regularly maintained and upgraded as required. The client will generally provide all restroom and kitchen supplies, trash liners, light bulbs, and other such items as used / consumed by the client’s staff and visitors. PBM can provide these items as well, and a price list for these items is normally included with our proposal.